Order thru the app. It was a quick pick up. The only issue was that when I asked for my drink, I was given only my milk shake and told it was the full order. That worker left and another approached asking if I had already ordered. Upon telling the second worker that I was still missing my drink, he quickly filled it up and gave it to me.
Terrible customer service & food took too long to serve. I wish they would open in a different location with all new staff. Sad this is the only Carl’s Jr in Laredo now, I’ve never had any issues with the previous one in McPherson & from other cities.
Walked inside and the cook stated they would be with me shortly. 15 secs later he comes back stating they were already closed. It was 8:32 pm local time. Weird thing is there were two customers who had just ordered right behind me waiting on their order. I asked the clerk at the fuel desk what time this restaurant closed. I was told 10pm. Same as Google. I firmly believe my race played a part.
Don't give your money to this place. I never will again. The young girl working the counter is extremely rude and has no manners or professionalism. She makes it very clear that she hates her job and hates you...the customer spending your hard earned money at their restaurant. She refuses to so much as smile or say you're welcome when you thank her for rudely, pretty much tossing your food on the counter and walking away. She has zero business working with customers ANYWHERE. Not even a fast food joint. I hope she does everyone a favor and quits.
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Andy Kings
9 months agoOrder thru the app. It was a quick pick up. The only issue was that when I asked for my drink, I was given only my milk shake and told it was the full order. That worker left and another approached asking if I had already ordered. Upon telling the second worker that I was still missing my drink, he quickly filled it up and gave it to me.
Mirza Kero
a year agoTerrible customer service & food took too long to serve. I wish they would open in a different location with all new staff. Sad this is the only Carl’s Jr in Laredo now, I’ve never had any issues with the previous one in McPherson & from other cities.
J P
3 years agoWalked inside and the cook stated they would be with me shortly. 15 secs later he comes back stating they were already closed. It was 8:32 pm local time. Weird thing is there were two customers who had just ordered right behind me waiting on their order. I asked the clerk at the fuel desk what time this restaurant closed. I was told 10pm. Same as Google. I firmly believe my race played a part.
edwin
8 months agoWaited 25 minutes for mobile order with no other people in line. Customer service was respectful.
Jack Fontaine
2 years agoDon't give your money to this place. I never will again. The young girl working the counter is extremely rude and has no manners or professionalism. She makes it very clear that she hates her job and hates you...the customer spending your hard earned money at their restaurant. She refuses to so much as smile or say you're welcome when you thank her for rudely, pretty much tossing your food on the counter and walking away. She has zero business working with customers ANYWHERE. Not even a fast food joint. I hope she does everyone a favor and quits.