You walk in the store and aren’t greeted at all… yes, everyone seemed busy but it takes seconds to acknowledge a client walking in, etc. I greeted them and asked if there was a “sign in “sheet and finally got on the waiting list. The wait time is ridiculous! A alarm went off for about 20 mins on one of the phones that a kid played with… I asked the nearest employee if they could please shut off the alarm and if they required a code. He said,”Yes, we need to input a code”. I replied,”Do you guys not have the code?” He said,”Yes, we do but are busy!” Really?! It takes seconds to shut the alarm off… multi-task is allowed and the way he answered me was not professional nor displayed good customer service at all.
Super bad service. Was the first customer in the store. They started helping me. Then they left me at the start of the process to go help another customer they ended up helping two other customers n hadn’t come back to help me. So I left the store n went too another store
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Virginia Fernandez
3 months agoYou walk in the store and aren’t greeted at all… yes, everyone seemed busy but it takes seconds to acknowledge a client walking in, etc. I greeted them and asked if there was a “sign in “sheet and finally got on the waiting list. The wait time is ridiculous! A alarm went off for about 20 mins on one of the phones that a kid played with… I asked the nearest employee if they could please shut off the alarm and if they required a code. He said,”Yes, we need to input a code”. I replied,”Do you guys not have the code?” He said,”Yes, we do but are busy!” Really?! It takes seconds to shut the alarm off… multi-task is allowed and the way he answered me was not professional nor displayed good customer service at all.
Jose Medellin
a month agoI had no issues great customer service thank you Ms. Laura for the help.
Felipe j Ortiz
2 weeks agoAlbert did amazing job, in and out less than 1 hour
Silver Gonzalez
5 months agoSuper bad service. Was the first customer in the store. They started helping me. Then they left me at the start of the process to go help another customer they ended up helping two other customers n hadn’t come back to help me. So I left the store n went too another store
Jason J
6 months agoMinerva was great. She took her time and got us everything we needed and wanted. Best at&t store I've been to